Refund policy

Last Updated: 01-08-2026

Welcome to JEEVAKSH, a brand owned and operated by NextLeap Global. We strive to ensure that every order reaches you in excellent condition. Please read our Return & Refund Policy carefully before placing an order.

1. Nature of Products

JEEVAKSH offers herbal wellness products intended for personal use. Due to hygiene, health, and safety considerations, we generally do not accept returns or exchanges once a product has been delivered.

2. Eligible Cases for Replacement or Refund

You may be eligible for a replacement or refund only if you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • An incomplete order (missing item)

To request a replacement or refund:

  • Contact us within 48 hours of receiving your order.
  • Email us at jeevaksh.nextleapglobal@gmail.com
  • Include:
    • Order Number
    • Clear photos of the product and packaging
    • A brief description of the issue

3. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

  • Opened products
  • Used products
  • Products with broken seals (unless received damaged)
  • Products damaged due to improper storage or misuse
  • Change of mind after delivery

4. Replacement Process

If your request is approved:

  • A replacement product will be shipped at no additional cost, subject to stock availability.
  • If a replacement is not available, an appropriate refund may be processed.

5. Refund Process

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, contact us as soon as possible.

7. Incorrect Shipping Address

Orders returned because of an incorrect or incomplete shipping address provided by the customer may require additional shipping charges for re-dispatch.

8. Contact Us

For return, replacement, or refund requests, contact:

JEEVAKSH (NextLeap Global)

📧 Email: jeevaksh.nextleapglobal@gmail.com

📞 Phone: +91 9315156154

Business Hours:

Monday – Saturday

10:00 AM – 7:00 PM (IST)